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Policies

Shipping Disclaimer and Policy

We can ship to virtually any address in the U.S. and can accommodate international orders. Please make sure you include all relevant address information. 

If you need an address correction, please contact us immediately.  Orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee. We are not responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which will be the amount of the original shipping cost.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You will receive a shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.If you would like to require a signature upon delivery, please leave a message in the comments section of your order.

Returns Policy

You are welcome to return your Aynan Designs order if you are not satisfied with it within 14 days of receiving the items though there is a $15 fee for jewelry returns. Unless the item is damaged, you will be responsible for the additional shipping involved. We are a small company and not able to accommodate free shipping on returns and exchanges at this time.

Please email us with your return/exchange request and we will send you relevant information to process it.

After 14 days, returns and exchanges are not accepted. 

We’ll send you a confirmation email as soon as your return has been received. Please note that it may take 7-10 business days from the date you received this email for your return or exchange to be processed.